Frequently Asked Questions
Frequently Asked Questions
At thebetterdiamonds.com we understand that finding the right diamond engagement ring is an exciting task. Our company chooses to focus solely on engagement rings and offers the most alluring variety of designs.
We created an exclusive box for this moment to be as perfect and memorable as possible.
Our unique box comes with your ring and contains:
- A prestigious ring box
- A leather booklet with your personal engraved massage.
- The ring center diamond certificate
- The ring appraisal
- All those items are kept in a one-of-a-kind Better Diamond Box
Most of our inventory items are ready to be shipped overnight. Please refer to our shipping policy
All our rings are proudly made in the USA.
All our center diamonds are laser inscribed on the outer edge (girdle) of the diamond.
This number also appears on the diamond certificate and ring appraisal.
Yes, we offer personal engraving on our rings as a paid option. On engraved rings please allow 5 working days lead time for shipping.
Please be sure that the ring is the properly sized prior to having it engraved as we cannot guarantee the integrity of the engraving in case you need resizing.
Yes, we offer personal engraving on our rings as a paid option. On engraved rings please allow 5 working days lead time for shipping.
Please be sure that the ring is the properly sized prior to having it engraved as we cannot guarantee the integrity of the engraving in case you need resizing.
Yes, we will be happy to send you additional images. Please email your request to hello@thebetterdiamonds.com. Kindly include the SKU number and specify the image that you are looking for.
Your ring comes with an exclusive Better Diamond Box that includes:
your ring, a ring box in the color of your choice, a matching handmade leather memory booklet engraved with your personal message, a center diamond.
We offer financing to our US customers through Affirm, a leading ecommerce finance company. Once approved, Affirm allows you to choose from multiple monthly repayment plans.
Yes, if you choose to pay by wire transfer, you will receive a 3% discount off your order.
You can contact us through email at hello@thebetterdiamonds.com
Or by phone at: 213-988-7075
AFTER BUY
Yes, we do offer an upgrade option. You will receive full credit for your center diamond, as long as the item you upgrade to is at least double the price of your original purchase.
We will repair your item with no cost to you if we determine that it was damaged due to a manufacturing defect. If we conclude that the damage was not caused by a defect in manufacturing, we will notify you with the repair cost. Repair times are based on the severity of the damage.
For our US customers, we offer one complimentary resizing within one year of your original purchase.
We will provide free insured shipping both ways. Once you determine the current finger size, send us an email to hello@thebetterdiamonds.com. Please make sure to include the original order number, the size you would like the ring to be, and the address you would like us to ship your ring to.
Most resizing will be done within 3-5 business days.
If your ring is engraved, we cannot guarantee the integrity of the engraving during the resizing process.
Cleaning: Soak your ring in warm water mixed with a mild soap. Gently scrub the diamond and setting with an extra soft toothbrush, rinse with warm water.
Protection: Protect your ring from impact against hard surfaces. Although not common, diamonds can chip if hit with strong force. Please remove your ring when cleaning or using harsh chemicals.
Storage: Between wearing, we suggest that you place your ring back in its Better Diamond ring box.
Yes, we do offer insurance through our trusted partner Lavalier. Lavalier is an insurance designed specifically for jewelry. Insurance can be purchased at lavalier.com.
SHIPPING, TAXES AND RETURNS
We do offer free international shipping. The customer is responsible for any additional taxes, duties, surcharges and VAT. We encourage our customers to check with their local authorities and confirm additional fees prior to placing an order. International customers will be charged for an international return label.
All items on our website marked “overnight” will be shipped out overnight on the same day the order was placed, as long as the order was made by 1 pm PST and full payment has been cleared. In the event that an item is sold out or does not have an “overnight” mark, the item will be shipped within 7-10 working days.
If you are having an order delivered to the state of California, we are required to apply a sales tax at checkout. Otherwise, you will not have to pay tax on your purchase granted that the delivery address is within the USA.
Yes, all our shipments are 100% insured.
After your online order has been finalized, a Better Diamonds account will be generated for you with a temporary password that can be modified later. Your tracking number can be found in the ‘Orders’ section of your account. It is recommended that you retain your account details for the purpose of online tracking.
Yes, you can choose to pick up your package at a FedEx ship center. Your package will be held for up to five days at your preferred FedEx ship center. This option is available only for domestic orders and can be selected at checkout.
We do offer a lifetime warranty on the center diamond.
Our warranty does not cover damages that are caused by improper care, discoloration of metals caused by chemicals, negligence, normal wear and tear, accidents, or breakdown of metals over an extended time.
Unfortunately, we do not.
If for any reason you are not completely satisfied with your order, we will accept your return within 30 days the original shipping date, no questions asked.
Items must be in their original purchased condition including: the item returned, the ring box, leather booklet, diamond certificate, and ring appraisal. A return Merchandise Authorization number (RMA) is required for all our returns. You may request an RMA number via email hello@thebeterdiamonds.com
Returns will be shipped to Malca Amit with a shipping label provided by us.
Malca Amit, a leading diamond shipping company, will inspect the shipment and upon their approval your money will be returned immediately.
Please read our Return Policy
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