Return Policy

For any reason, if you are not completely satisfied with your order, we will accept your return within 30 days from the original shipping date, no questions asked.

We pay for the cost of return shipping for customers within the USA. We will provide you with a pre-paid insured return shipping label, together with instructions on how to prepare your return.
We permit one return per customer, per year.
We require a Return Merchandise Authorization number (RMA) for all our returns. You may request an RMA number via email at

Once the RMA number has been issued, you have 7 days to ship your return using our return label.
It is essential to enclose all the original packaging and accompanying items with your return. Items must be in their original purchased condition, including; the item returned, the ring box, leather booklet, diamond certificate (to avoid a certificate replacement charge of $120) and ring appraisal.
An item returned without The Better Diamonds unique box and accompanying items will be charged $500.
For security reasons, please avoid writing anything on the outer packaging that could be used to identify its contents.
Returns will be shipped to Malca Amit via FedEx with a shipping label provided by us. Malca Amit, a leading diamond shipping company, will inspect the returned item. All unboxing are done under recorded video. Our diamonds are laser inscribed with an identifier number, which will be used to verify the returned diamond authenticity. Once the return is approved, which can take up to 3 days, we will issue a refund using the same means of payment that the purchase was originally made, excluding bank wire payments-which will be refunded by check.

Non-Refundable Items
• Orders that have been engraved are not eligible for return and shall be considered a final sale.
• Items shipped beyond the 30-day return period.
• Items returned without a Return Merchandise Authorization (RMA) will be refused upon receipt. Returns with missing items or products will not be fully credited.

Non-Resizable Items
Few milgrain,ornated bands or diamond eternity bands cannot be resized, so please make sure to order the correct ring size when placing your order.

Shipping insurance
We provide an insured shipping label for your returned or resized item. Please use the prepaid label provided by, along with the RMA number, and an outside packaging box for the returned items.

• Your items must be placed inside the original Better Diamonds box as it was delivered to you.
• Please place the Better Diamonds Box inside the original outside packaging you received. If you do not have the original outside packaging, please use another outer box.
• Apply the label we provided you to the outside of the box and write the RMA number on the label.
• Drop off the labeled package at a FedEx official service center.

Please note that is not responsible for packages dropped off in non-staffed locations. We advise that you choose your drop off location carefully and request a drop off receipt to confirm that the shipment has been received. This will be your proof for insurance purposes. is not responsible for any returns that are shipped without using our assigned shipping label.